Target Operating Model
Strategy only has value if the execution is right.
Using a practical IT Target Operating Model and a no-nonsense approach based on interviews, benchmarks and best-practice models, we analyze your strategy and translate it into the needs of your IT organization — now, during transformations, and beyond. We do this across several interrelated pillars, such as governance, people & skills, and technology. This creates a future-proof design in which roles, collaboration and accountability are clear, and IT contributes at maximum value.
Change is constant. IT is often at the forefront of change, but it must also be able to absorb those changes itself. This requires timely adjustments to the IT operating model. Developing or updating the IT Target Operating Model and implementing it early gives changes a strong foundation to land on, prevents high failure costs, and embeds the changes in a sustainable way.
When is this relevant?
When mergers and acquisitions demand integration of people, processes and systems.
When major changes like digital transformations, cloud adoption, agile ways of working or outsourcing call for a new organization design.
When costs are rising due to inefficiency and fragmented processes.
When evolution of the business model requires a structure that better aligns with strategy.
When roles and responsibilities are unclear, causing a lack of control and ownership.
What does it deliver?
How it works
Organization scan
Analyze the current IT environment – structure, governance, processes, people, technology, culture, and finances.
Strategic fit
Compare the baseline against strategic goals and identify gaps and improvement points.
Scenario development
Develop scenarios for the future operating model with choices around roles, processes, and the internal–external balance.
Framework design
Translate scenarios into a strategic framework with a division of responsibilities, competencies, and governance.
Impact analysis
Add cost and resource analyses to make the impact of choices clear.
Delivery and decision-making
Present the complete Target Operating Model as a concrete, well-supported result that guides the setup of IT and the collaboration with business and suppliers.
The result
The result is a concrete and well-supported Target Operating Model: a practically executable roadmap that guides the setup of the IT function and bridges the gap between strategy and daily operations.
